Refund policy

Returns & Refunds

We want you and your dog to love every order. If something isn't right, you can request a return on eligible items within 30 days of delivery for a full refund.

How to start a return
Please don't send anything back before contacting us. Email us at waggingtonsupport@gmail.com (or use our Contact page) with your order number and the reason for your return, and we'll send you simple instructions for the next steps.

Damaged, defective, or wrong item
If your order arrives damaged, defective, or not what you ordered, email us at waggingtonsupport@gmail.com within 7 days of delivery and include a quick photo. We'll make it right with a free replacement or a full refund — in most cases, no return shipping required.

Eligibility
- Returns must be requested within 30 days of delivery.
- Items should be unused and in their original condition and packaging.
- For hygiene reasons, certain used grooming items may not be eligible unless they're faulty.

Refunds
Once your return is approved (and inspected, if a return is needed), we'll process your refund to your original payment method within 5–10 business days. You'll get an email confirmation as soon as it's done.

Questions?
We're here to help. Email us any time at waggingtonsupport@gmail.com or reach out through our Contact page, and a real person will get back to you quickly.